We are happy to provide an exchange only or store credit on our pieces (excluding nose pieces and customised clutches) as long as you have proof of purchase and all items are still in their original packaging with all tags attached.
Please ensure that you lodge your exchange with us within three days of receiving your order. All postage fees will be paid by the customer, Melbourne customers can request to drop off their order (appointments are required). When returning your order for an exchange, please ensure that the exchange has been returned or posted back to us within 5 business days of that exchange being approved by our team.
Please note that all sale/clearance items are final and cannot be exchanged or returned for store credit.
We love seeing our beautiful and extraordinary customers model our looks. For your chance to be featured on either our website or social media accounts just tag us using the hashtag #NSC
We always strive for excellent customer service and all of our jewellery is packaged with love and goes through strict quality control.
However, if for some reason you have received incorrect/damaged jewellery please contact us on firstname.lastname@example.org within three business days of delivery and include photos of the incorrect/damaged goods, including all tags attached and we can provide you with a replacement or refund.
Please ensure that when a return is lodged and a return shipping label has been issued, that return must be lodged with Australia Post within two business days of that label being issued. Where the return has not been lodged with Australia Post on the customers side within two business days the return will no longer be valid and instead the customer will be provided with store credit.
Yes we do!
We now have a studio located in Mill Park, Victoria.
You can book in an appointment here.