SHIPPING
DISPATCH UPDATE: Please note that all orders will take 3-4 business days to be dispatched. If your order is urgent, please contact us.
Shipping
| Australia | ||
| Standard Shipping | 5-15 business days (excludes weekends, national/public holidays and bank holidays) |
$9.99 for orders under $100AUD. Free for orders more than $100AUD. |
| Express Shipping | 2-5 business days (excludes weekends, national/public holidays and bank holidays) | $14.99 |
| New Zealand |
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| Standard Shipping | 15-20 business days (excludes weekends, national/public holidays and bank holidays) |
$24.99 for orders under $150AUD. |
| Express Shipping | 3-6 business days (excludes weekends, national/public holidays and bank holidays) | $34.99AUD |
| International Shipping | ||
| Standard Shipping | 15-25 business days (excludes weekends, national/public holidays and bank holidays) |
$39.99 for orders under $200AUD |
Please note: we are not responsible for delays and packages which are lost once they are with the delivery service.
Tax/Customs Charges (International Customers):
NsCollection will not charge you any additional fees other than the shipping rate paid directly to us. Unfortunately, we do not have control over the customs fees you are charged once the parcel has been delivered to you.
Any additional charges made to you by your country is out of out control as every country has certain duties and taxes on items imported into the country.
If you would like to find out more about why you are being charged customs, please contact the taxes/customs page of your government's website or your local post office for more information.
Melbourne Only Pick Ups
If you would like to pick up your order in person you can choose this option at checkout.
Order pick ups are only available for Melbourne customers.
Pick up location is BP Clayton, Victoria (exact address will be provided once your order is ready for collection).
Once the order has been placed, one of our team members will be in contact with you via email within 2-3 business days with the pick up details.
Please note: once given a pick up date and time, the order will stay at the location for five business days. If you do not come pick your order up within this time-frame the order will be taken back and you will be given store credit.